FlyerTalk Forums - View Single Post - The "Power" of 1K/GS From Frontline Employees' Perspective?
Thread: The "Power" of 1K/GS From Frontline Employees' Perspective?
View Single Post
Old Aug 1, 2013 | 3:44 pm
  #12  
Pat89339
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
30 Countries Visited
3M
80 Nights
20 Years on Site
 
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,491
Originally Posted by FLYDCA
The comments you received are from legacy thinking IMO. This airline simply does not work that way anymore. Thoughts for "improvement" only seem matter if they come from the CFO and CEO Delta. I don't see much evidence the customer feedback is valued.
Fixed it for ya!

Unfortunately it's true. This airline doesn't work like this anymore.

I hear it often from pursers: "Please report it, because your one comment means more to management than if 9 pursers said the same thing. We have been reporting it for months and the company doesn't listen to us." I hate to disillusion them, so I just nod and smile.
Pat89339 is offline  
Reply