Originally Posted by
ddrost1
i think that *some* front line employees have a lofty view of high mileage FFs that is only eclipsed by the FFs view of themselves (dykwia?). these particular front line employees believe (or want to believe) that management will care what high mileage FFs have to say, perhaps based on some anecdotal evidence of past successes, but in reality management themselves really don't care that much.
That's kind of what I was getting at by starting this thread. My impression is that some FAs have this lofty views of 1Ks, erroneously believing that we matter to management.
Originally Posted by
FLYDCA
The comments you received are from legacy thinking IMO. This airline simply does not work that way anymore. Thoughts for improvement only seem matter if they come from the CFO and CEO. I don't see much evidence the customer feedback is valued.
Yes, always from legacy UA crews (almost always getting the "They listen to YOU" schtick on pmUA overseas flights)...And agree, it doesn't work that way anymore.