FlyerTalk Forums - View Single Post - The "Power" of 1K/GS From Frontline Employees' Perspective?
Old Aug 1, 2013 | 1:43 pm
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FLYDCA
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Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
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The comments you received are from legacy thinking IMO. This airline simply does not work that way anymore. Thoughts for improvement only seem matter if they come from the CFO and CEO. I don't see much evidence the customer feedback is valued.
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