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The "Power" of 1K/GS From Frontline Employees' Perspective?
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Aug 1, 2013 | 1:43 pm
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FLYDCA
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Dec 2001
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Washington, DC, USA
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UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
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1,093
The comments you received are from legacy thinking IMO. This airline simply does not work that way anymore. Thoughts for improvement only seem matter if they come from the CFO and CEO. I don't see much evidence the customer feedback is valued.
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