The canned response I posted is the reply that came 5 DAYS after the auto-generated acknowledgement message:

Thank you for contacting Hertz Customer Service. Your inquiry is very
important to us. We respond to emails in the order in which they are
received and will respond to you as quickly as possible.

For your convenience, many of your questions can be addressed by visiting
us at Hertz.com where the following services are available to you 24 hours
a day, 7 days a week.

-Obtain a copy of a previous rental receipt.
-Request retroactive frequent traveler points.
-View and update Hertz #1 Club and #1 Club Gold profile.
-View Hertz #1 Award points.
-View a list of frequently asked questions and answers.

Thank you for your business. We look forward to serving you again soon.

The Hertz Corporation
Customer Relations Department
P.O. Box 26120
Oklahoma City, OK 73126
U.S.A.

Telephone: 800-654-4173
Fax: 405-290-2899
Website: www.hertz.com

Please note: This auto-response message was automatically generated;
replies to this message are undeliverable and will not reach the Customer
Relations Department. Please do not reply to this email.