Originally Posted by convert

As an American, I have always counted my blessing in my foreign travels since English is used so often. If a hotel has English speakers, I counted it as a great plus. If not, I pulled out my ipad to translate.

Recently I have noticed that the main gripe of some online hotel reviews is the English fluency of the hotel staff. Some have praised the facility, the sincerity of the service and the rooms, but excoriated the staff due to their English skills. This has even occurred in reviews of hotels of second tiered cities.

Most people from other countries generally do not a Chinese or Malaysian hotel to speak Dutch, Spanish or German. Is our good fortune making us spoiled?