If I had any hair, I would have pulled it all out by now.

Okay, I'm 'only' a pitiful blue level, didnt get enough miles in the tank to keep silver status but I had an email back in April to confirm my name and contact details so they can send my new card out.

Fast forward to almost August and still nothing. I have sent 4 emails, always get the same automated reply sorry for the delay, you'll get the card in 3 to 4 weeks. I have made several phonecalls where the agent(s) have promised to speed up the process and get the card to me 'within 2 weeks'

Nothing has happepend.

Now I am booked into the Atlantis for a week at the end of August on a special offer via Skywards with a heavily discounted room, but I have to present my Skywards card on checking in to get this rate. I am running out of time.

I dont have the extra £600 sterling that it will be for the room if I dont get the card, I still have my silver card (as you know, silver goes to blue) but that has expired so I doubt I can use that?

Any suggestions please?