Originally Posted by
woodway
After a similar situation with a different rental company several years ago, I now take photos of the car I rent before driving it off the lot and then again when I return it.
It takes me seconds to take photos of the car with an I phone. I do it at the Hertz return and in the canopy when I check out.
I also take pictures of the car when I pick it up if there is even the hint of damage or previous repair. If you rent a AWD be sure to look under the vehicle to see if there is under car damage. Also if you see any interior damage take a photo.
Don't be suckered by the agent on the canopy drive out saying the damage is it is OK because you are covered by your Amex! You will be charged!
It takes seconds to document and saves hour latter. Have the drive out agent sign the damage diagram or go back to the office!
A note: Not all Hertz Franchises are bad but there seems to be some bad ones.
BEWARE OF ENTERPRISE THEY ARE THE WORST!!! At most locations near you!