Originally Posted by
Land-of-Miles
Given that the OP reported the incident apparently within 1 day of the damage being discovered then I think this is probably the result of an outsourced processing centre bumpy looking at the date of travel rather than the date of return of the luggage.
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The OP said he reported it to BA on his return NOT within one day of the damage being discovered.
He wrote
Now, I get back and get in contact with BA.
We do not know how long that was after the damaged case was delivered to him but given the BA response it must have been more than 7 days.