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Thread: upgrade from Y to J class
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Old Jul 28, 2013 | 9:45 pm
  #11  
CrazyJ82
15 Years on Site
 
Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583
Originally Posted by CanucksHKG
Did you call recently? Did you mention your destination is MXP?
You been misinformed. That agent should be fired.
Now now. In my own dealings with the Manila call center (which I documented in another thread I'm too busy to dig up right now) I got the distinct impression that the actual phone agents are doing the best they can with the unacceptably minimal training they're given.

The people who need to be fired are the ones at Cathay City who designed the training program for the agents.
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