Originally Posted by
El Puerco Volante
That's because UL is a disaster in my book. I'm paying for my F and C travel out of my pocket and any airline that : stresses me for 30+ minutes in CMB heat at check-in, do not respect paying C customers by allowing Y people to wander around C cabin and not even able to understand that a pax would prefer to sleep when one acutally have a blanket, eye mask and ear plugs on - is a clear disaster.
So I think that it's good to share the "performance" of this new OW entry with fellow travellers. When you know what to expect - you will be less dissapointed.
Regards,
El Puerco Volante.
I have had one not so good flight with UL, but all the rest have been remarkably good and with outstanding service. food is also quite tasty.
pax moving around the C cabin is normal for UL (as in plenty of changing seats amongst C pax, many of whom are actually UL security), but as a paying passenger you are usually offered to 'sit anywhere' or to move to a quieter part of the cabin.
if Y class passengers are coming through the cabin you just need to have a word with the crew and they'll stop it. I know some people would argue that it is not the job of the passenger to to that, but hey, I've had it on other airlines like Lufthansa and qantas as well. it sometimes happens and if the crew are aware they'll be vigilant.
on my last flight a C class pax was unwell and spending a lot of time (most of the flight) in the toilet... if any other biz class pax was waiting then a crew member would escort them to a Y lavatory, jump the queue, go in and tidy the toilet, and then let the C class pax in. that's what I call service!