FlyerTalk Forums - View Single Post - Fairmont best rate guarantee policy?
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Old Jul 27, 2013 | 9:50 am
  #9  
AM6449
 
Join Date: May 2013
Programs: Ritz/Marriott Platinum, Fairmont Platinum, IHG Platinum, Hilton Diamond, USAir Chairman, Aegean Gold
Posts: 227
Originally Posted by Jasper2009
One usually gets stay/night credit and status benefits with most 3rd party bookings (though the T&C are somewhat ambigious, which is why I usually recommend contacting the hotel to have the rate matched which makes for a more seamless experience).

In any case, I prefer a 3min call to Fairmont and talking to a competent, friendly agent and have the rate matched vs. spending an hour on the phone with an outsourced call center agent in SE Asia who barely speaks English just to have my BRG request declined (for no good reason).
Are they usually pretty good about matching rates? Have you ever tried to get them to match one of those travelzoo vouchers?
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