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Thread: Hertz 24/7 (was Hertz on Demand (was Hertz Connect))
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Old Jul 27, 2013 | 6:29 am
  #203  
UAPremExecflyer
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Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Originally Posted by FlyinHawaiian
If you use social media, I've found their Facebook rep to be very responsive. My concerns/complaints posted on their page have been responded to via private communication and escalated to Member Care. If you see my post a little bit up, Member Care had no problem paying for ALL of my regular Hertz rental and the gas I used when 24/7 stranded me at EWR last month. Good luck!
I also find an email to customer service also works well.
I had a couple of issues early on ... but all got taken care quickly, including gas/petrol reimbursements.
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