Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,683
If you use social media, I've found their Facebook rep to be very responsive. My concerns/complaints posted on their page have been responded to via private communication and escalated to Member Care. If you see my post a little bit up, Member Care had no problem paying for ALL of my regular Hertz rental and the gas I used when 24/7 stranded me at EWR last month. Good luck!