Originally Posted by
mnbp
This scenario sounds a little like one that happens to those who sometimes use a third party to book some tickets.
Do you ever use a third party to book tickets? Does that third party, such as a corporate travel portal, have your exact Secure Flight passenger data?
There have been stories posted here on FT where people talk about discovering that the DL.com profile information can get "updated" with incorrect information transmitted from a corporate travel booking portal, and thus messing up subsequent bookings made via DL.com.
One needs to make certain that each travel booking portal you use has the exact same (accurate) Secure Flight information for the traveler.
So, this issue struck me this week. The somewhat strange part is the only third party that I use other than my corporate travel and delta.com was Delta Vacations. I flew internationally last month on a DL Vacations itinerary and since then have not gotten Pre-check on my last 3 flights. I checked my Secure Flight info I my profile and sure enough both my first name and middle initial were in the First Name field and the middle name was blank. Since it was international, I entered all of the Secure Flight data verbatim on the DL vacations web site along with my passport info.
For kicks I checked in for another flight (#4) this morning and there was no Pre-Check on my BP. So I called the customer service number that shows in the profile page and had them fix it. The agent also unchecked me in, and about 2 hours later I checked in online again; this time the Pre-Check showed fine and worked as it should in SFO this afternoon.