Originally Posted by
JB123
Is it true that a SPG Platinum can still get a room in a sold-out hotel. I am a new Platinum member and could not see how to do that on the website
You have to call or chat with Platinum Concierge to request this. In the meantime, here are the terms and conditions of the benefit:
Applicable to one standard room booked by 3 p.m. local time 72+ hours before day of arrival at participating hotels. Member must pay regular RACK rate. Black out dates apply. Not available at resorts. Room upgrade and Free Night Award redemption do not apply when this benefit is utilized. Minimum length-of-stay requirement must be met.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]