FlyerTalk Forums - View Single Post - No priority waitlist (or any waitlist) for elites
Old Jul 25, 2013 | 3:28 pm
  #7  
plagwate
10 Countries Visited20 Countries Visited30 Countries Visited
 
Join Date: Oct 2009
Location: ATL
Programs: Southwest A-List, Delta Kryptonium Medallion, Marriott Titanium and LT Platinum, National Executive
Posts: 1,891
Originally Posted by pinniped
It's actually seems like a good idea...something that could be coded into the reservation system without any impact at all on the local properties.

Like an airline standby list, you could offer it up to any guest and the list could auto-sort by elite status. If a room gets dumped into inventory, the person at the top of the list gets an email or text and, say, two hours to accept or decline at the price point offered. If no acceptance, down the list it goes. If it's within a day of check-in, that 2 hours response time could scale right down to 15 minutes or whatever. Simple programming. Probably could be in beta in a matter of weeks.

You could get carried away and actually auction the room at this point, but now you're talking about more complicated software and a whole new can of worms for revenue management to consider...

To the individual property, there's no incentive to do a standby list because they know some random guest will hit the website at the right time and book the room. But to corporate, it seems like a valuable competitive advantage. The higher elite tiers become more valuable at no cost to anyone, and you reduce the chance that your own elites start sampling and enjoying other brands because they couldn't get into their favorite hotel.
You suggest this to the same people who haven't been able to get their website right? Be careful what you ask for.
plagwate is offline