While many may find this ridiculous, I would appreciate any info from knowledgeable sources. It's an annoying matter of principle that involves more than the seemingly simple "over one year = worthless" explanation. Thanks to all who might provide assistance.

I have an unused hard-copy E-Ticket issued 24JUL02. I have been explicity told by AA staff on several occasions that any tickets issued prior to August 30, 2002 [a significant cutoff date of some sort][i.e., AA, DOT, or Aviation Industry?] do not, and cannot, be subjected to an expiration date of any kind. By virtue of its "Pre-08/30/2002 Issue Date", AA has indicated that its value will carry on indefinitely, subject to a $100 change fee, though I must be certain to retain the physical hard-copy E-Ticket, as it will be the only means of transferring its value.

So, I finally attempted to use the credit, but no one seems to know anything at all about how to do it. "Customer Relations" provides no response at all. And Yes, I realize the nature of trying to revive something so very old [I end up flying other carriers, particularly living next to other hubs], but the issue for me is being repeatedly told very specific and detailed information, only to be met with "Try talking to Customer Relations", who won't "talk" or otherwise EMail any form of response.

Does anyone have any info that might apply? Thanks again ...