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Thread: non-functioning sleeper bathroom -- any compensation due?
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Old Jul 25, 2013 | 10:00 am
  #10  
AGR Insider
Company Representative - Amtrak
 
Join Date: Feb 2010
Location: Washington, DC
Programs: Amtrak Guest Rewards (Select Executive)
Posts: 528
Originally Posted by amamba
Maybe AGR Insider can let us know if it is current practice to provide points refunds to folks that have had their trips disrupted on AGR awards.

When I had my 30 hour delay last year on an AGR award, I was told by the folks in the call center that I needed to contact customer relations for any compensation and that there was no way to provide a points refund.

I happily took the voucher offered by customer relations as I knew I would use it, but I am just curious as to what the official policy is.
The current practice is to refer the member to Customer Relations for a transportation certificate good for future travel, consistent with the practice on a revenue booking.
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