Maybe AGR Insider can let us know if it is current practice to provide points refunds to folks that have had their trips disrupted on AGR awards.

When I had my 30 hour delay last year on an AGR award, I was told by the folks in the call center that I needed to contact customer relations for any compensation and that there was no way to provide a points refund.

I happily took the voucher offered by customer relations as I knew I would use it, but I am just curious as to what the official policy is.