Originally Posted by
Southtraveler
Several years ago we booked CHI - SEA and our bedroom toilet did not work for 2/3 of trip.. Called AGR and they refunded over half our points. I felt we were fairly treated.
Wow! Potty didn't work for 2/3 of the trip and you got over 1/2 your points back?
Guess I got, to put it nicely; flushed! Another example of it depends on who you talk to at Amtrak. I wonder at times if they spin a wheel for their handling complaints (/sarc).
On a CHI-LAX-SEA bedroom sleeper trip (40,000 points), due to a washout we were bussed 4 hours to ABQ where the e/b train was turned around to become the w/b. We missed dinner. Since we would miss the CS in LAX, we were pulled off again the next day at San Bernadino and bussed another 2-3 hours to Bakersfield where we rode a crowded coach 4 hours to Stockton and another hour on the bus to SAC where we waited for hours to meet up with the CS which was running late. A second dinner was missed.
When I called for compensation asking for a points refund, the clerk had never heard of that and gave me a $400 voucher instead. I pointed out to them I was out points for what I contracted my trip for, not money and pointed out other travelers have posted receiving a partial refund of points.
It seems their supervisor was just as clueless on what is fair.
The total trip should have been about 75 hours relaxing in first class which included 3 dinners. I only had one. In addition to the hassle and luggging my luggage on and off busses and trains, nearly 1/4 the trip was on a bus, riding coach, or waiting for hours at SAC for the CS.