I have had a string of disappointments with the Omni's Select Guest loyalty program.

I am a Black Level member (highest status level) and am entitled to room upgrades (to a suite), but of course it has not been "available" since I attained status.

Even worse, every time I try to redeem a free night I am told that there is no room available on the night I request, even though the hotel website still shows rooms available for regular booking. I called to complain, but despite being a top-tier member, they would not do anything for me.

On paper the Omni loyalty program sounds like it has great perks, but in reality it does not meet expectations.