My brother (not a FF) had a 7:30 pm Budget reservation (Costco code) last night at BDL. Because of thunderstorms, the flight did not arrive until 12:30 am. His wife called ahead and informed Budget of the situation.

Budget canceled his reservation and was going to charge him the enormous walk-up rate. All other car rental companies at the airport were closed.

He got on his smartphone and booked a new Costco reservation for immediate pickup, with a higher daily rate.

So his 5-day deal turned into a 4-day deal, with the cost $40 higher all-in.

Is this normally the way Budget handles things? Thanks.