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Jul 23, 2013 | 3:13 pm

#6

Sabai

Join Date: Oct 2002

Location: LAS

Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer

Posts: 7,173

Quote:

Originally Posted by mbaker0936

Delta wrote me back just a bit ago, threw some miles my way for not receiving the "best customer experience." I understand mistakes happen and hope that a simple mix up of tapes wouldn't result in such a HUGE fine. I just wanted to make sure this was caught so it could be corrected and better training of the FA to pay attention to the videos to make sure the customers understand what to do in an emergancy on the right aircraft.

Please write the FAA.

With all the money that DL has realized by "de-contenting" the SkyClubs, they can easily afford the fine.

Loyalty is indeed a two-way street.

Last edited by Sabai; Jul 23, 2013 at 3:41 pm

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