Join Date: Mar 2012
Location: PBI / FLL / YUL
Programs: UA 1K, Delta Plat, AA Plat, Marriott Titanium, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,983
US Airways clearly didn't help by incorrectly coding the ticket. Gate agents are graded based on on-time departures (if I'm not mistaken), so they have more of an incentive to get flights out on time than to deal with customer service issues unfortunately, especially during IRROPS. Really irrelevant who is to blame at this point though - the system isn't perfect but it could have been worse. At least the long segments were in C.