FlyerTalk Forums - View Single Post - Seriously, IHG? 14 days for an email response?

Jul 23, 2013 | 4:16 am

#12

scubaccr

Join Date: Sep 2012

Location: Amsterdam, Asia, UK

Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold

Posts: 5,072

Quote:

Originally Posted by RoyalFlush

I'm IHG Gold, about to hit Plat on stays (primarily Crowne Plaza, HIX, and HI).

I submitted a missing points request 14 days ago. I just got a response.

Is this par for the course?

Really depends on what type of missing points you want added to your account. If a hotel error, they contact hotel and for me I get reply in a 3-4days.

If a promo points enquiry, especially a promo where a manual sweep is needed by IHG before points hit your account, then 2weeks is par for the course and expected.

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