FlyerTalk Forums - View Single Post - Fortuitous canx: BA109 23JUL
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Old Jul 22, 2013 | 9:14 pm
  #10  
Work-Shy
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: UK
Programs: OneWorld Emerald/GHA Discovery Black
Posts: 552
A colleague of mine was due to fly on the returning B108 24 July and got an e-mail yesterday stating his flight had been cancelled. No apology and no information on re-booking options. When he finally got through to the UAE customer service number, there was still no apology and a no information forthcoming about EU passenger rights etc. He got a full refund and has booked new flight from AUH with EY.
I can completely understand that flights get cancelled (as mentioned earlier, it's Ramadan at the moment and loads may be light) but to cancel a flight, offer no apology and withhold information on EU passenger rights is very poor form.
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