First of all, I am going to submit a bit of rant and deservedly so. To preface, I am PC with Hertz and used to be one of their biggest supporters (Hertz Hub, etc) until things started coming unraveled over the last year or so. I will leave my other issues aside to showcase the latest great perk of being so loyal to Hertz - being sent to collections for something I had nothing to do with!

I flew into Miami in May and was assigned a Cadillac CTS 2-dr, however, I upgraded (PAID) to an E350 convertible for the one-way up to Daytona Beach. The 3-day trip was uneventful and enjoyed the car. Fast forward to this weekend: I arrive into town after traveling on business all week and open my mail which is usually a bunch of junk, but find a letter from Viking Client Services stating that I have a past due balance of roughly $1700. I was very confused as to why I was receiving this and had to wait until this morning to figure it out - I thought it might be a scam! Guy at VCS was very nice and gave me what limited info he had. I had to spend several hours and go through various Hertz phone numbers to actually get someone on the phone (Go figure!). The claims rep from Hertz stated that I damaged a Red CTS which is the vehicle I never took and she said she would e-mail the collections agency to put this all to bed. Funny I never received ANYTHING from Hertz in regards to this issue since I rented the car 2 months ago and they just threw me under the bus to their collections firm.

I am floored at the sloppiness of Hertz internal processes and very frustrated with Hertz as a whole. The customer service I have received lately has been extremely poor and while I was only half way out the door before after switching some of my business to National, I am now fully out the door. I'll take my thousands of dollars of business to someone else until Hertz finds a way to make it up to me.

Anybody else need to vent this morning?

Aviator