Originally Posted by
funkyr
An update.... so.... Qantas staff gave me a hard time and I spent 45 minutes arguing for the extra baggage allowance. Despite the staff ringing the Qantas international, BA and oneworld no one seemed to know about it. Was charged an excess baggage fee (or would miss my flight and international connection) and was not impressed at all.
This is similar to what I saw except for the final outcome. Did you show them a print out from the oneworld website?
Qantas has obviously failed to train its employees on this policy.