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Old Jul 20, 2013 | 9:12 am
  #18  
weekilter
 
Join Date: Dec 2008
Location: Seattle, Washington USA
Posts: 972
Originally Posted by dan1431
The truth is that I kind of fell into it, originally I had called into to have my DATA changed from Unlimited 3G DATA to Unlimited "4G" (really 3.5G HSPA+) DATA and during the conversation the at&t employee noticed that my account was eligible for an upgrade, in fact I have not been under contract since approximately the merger between the legacy AT&T Wireless Service and Cingular (really long story, but I have had unlocked phone for a very long time).

I said, no thanks as I had just purchased a brand new Nexus 4 directly from Google and had no interest in any of the handsets at&t was offering.

She countered with getting a new phone on contract (even a free one) and then selling that new phone on ebay or what have you and simply pocketing the change.

I said that was too much work and just wanted the DATA changed, she said well what about a bill credit? At this point, my interest was peeked and I asked about what kind of bill credit.

At first she offered $150, I did some simple math based off of T-Mobile plans at the time which were tiered those needing subsidies and those not needing subsidies. Those not needing subsidies T-Mobile basically knocked off $20 a month, I did the math, came up with $240 and said to the at&t what about $300?

She said she could not do that but what about $200, I said hmm maybe, but I would be sold with something a little higher, she put me on-hold, came back and said that her supervisor said to name a number and if he could do it, would I sign a contract for another 2 years. I said yes and offered $240, she put me on-hold (for at least 5-10 minutes), finally came back and said that her supervisor was able to authorize the $240 bill credit and she was going to process the new 2 year contract now.

In truth as I said earlier, I never imagined at&t would cough up a bill credit in lieu of a handset subsidy, but I guess it is an option, though just not a very publicized option.

Dan
Well, the truth is that your situation is not all that unique. If you're talking to a rep and finagle with them it's not unusual to get a special deal that is not known or in your case for instance came about only because you asked and you negotiated with them. This is not unique and not just unique to dealing with a wireless carrier either. It's not that I'm not pleased that you managed a deal but just that a lot of people can get more sometimes by being reasonable. You asked for $300 and they countered with $200 and you threw out $240 which they accepted. In fact some wireless carriers sort of expect it. If you call T-Mobile and the auto-bot answers with bla-bla-blah and your immediate response is "retention" you will immediately be switched to a rep where you can ask and sometimes get what you want.
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