Originally Posted by
z28lt1
As a follow up, Costco did refund my money. They did a search, and one person returned this bag a few days after purchasing. That same person also returned a TV, a computer and some other electronic items, all a few days after purchase. They rightfully wouldn't give me any more information or talk about if they do anything legally, but that person won't be a Costco member anymore. I feel bad for whoever bought the computer or TV missing parts (or being something else entirely.
They did a search for me, nearest Costco with any in stock is about 45-60 minutes away. They had 4 in stock, but won't hold any for me, so hopefully one will be there when I get there tomorrow.
Glad to hear that the issue was resolved peacefully.
Originally Posted by
tentseller
That has also been my experience, with the Costco code they will search warehouses nearby.
The warehouse with stock will not hold items; I guess it is too much trouble to pull the item and hold it somewhere for someone who might not show up with the Costco business model.
Back to January this year, when I went to a Costco warehouse to check the bag I wanted to purchase, I found that only one floor model left. They helped me located another warehouse with a few pieces in stock, then I made a phone call to that warehouse to ask for a physical check. I was told that they did have one in unopened box and would hold it for me until next day (I did provide a 2 hour time window that I would be there). All worked fine. Maybe it's really depend on who you talked to?