Originally Posted by mberlew

For about 6 weeks the UR points remained in my account, and I didn't feel bad about it because I viewed it as the merchant screwing me over and thus I was happy to have benefitted from it somehow. After ~6 weeks, though, the UR points were reversed. I sent Chase a SM explaining that I didn't return the merchandise, the merchant simply failed to deliver on their obligation, that I thought the points should remain mine as a cost of doing business (marketing cost) to the merchant. They didn't buy that.