Originally Posted by
tangey
My most recent BRG, the CS guy on the phone confirming that I had a valid BRG was at pains to point out that it would be resolved in either of two ways, the hotel rate would adjust, or if the hotel had a "technical difficulty" adjusting the rate (nice euphemism) then I would receive an email outlining how to be reimbursed by either check or bank transfer.
Hmm probably doesn't help doing 5 nights at the same hotel in space of couple months.....
3/5 have the rates changed to zero, 2/5 remain.
I've emailed if they'll include a buffer for the reimbursement, in that case Ill see it as a positive because I get to knock around £1.5k on my card for staying in an IC!