"Greetings from IHG’s Best Price Guarantee Support Desk. Please accept our apologies, but due to some technical difficulty, we were unable to adjust your reservation to reflect your free night on xxxxx at the InterContinental xxxxx xxxxxx

In order to fulfill the BPG promise of providing the first night free for reservation number xxxxxxx, we can reimburse the amount you paid through either a US denominated check or a funds transfer. Both options would take 4 - 6 weeks to complete after the stay. Should you opt to receive a check please provide us your complete mailing address. If you’d rather we transfer funds to your account, please contact us after your stay at the hotel to provide us your bank details to complete the transaction.

Again, please accept our apologies for any inconvenience that this may cause you."

First time I've received a email like this , is this a standard email for when a hotel refuses to change the rate?

Just realised this is for a whopping £780 rate! ill pass it as manufactured spend....