Originally Posted by
MSPeconomist
Yeah, what's the point of having such requests in one's profile except to cause a bad first impression when these minor expectations are unmet.
Excellent point, my failure rate in the US is ~ 90%
Originally Posted by
RichardInSF
Which rarely, if ever, actually are there on check-in! Not just a Hyatt thing, the failure to perform on free items requested via this method has been characteristic of all chains that offer it for me.
It works quite well with RC, at least in Germany.
You can also add a comment, which would have solved the problem stated by the OP.
So, it can offer quite some value, if implemented correctly. The current Hyatt approach is actually just intented to offer you (overpriced) transfers, house wines and chocolate truffles of poor quality.
