Just found out that apparently an email went out in mail announcing the change in policy (You MUST cancel more than 24 hours prior to your pickup time); had a really difficult time getting points back for a reservation that I apparently didn't cancel in time from a few weeks ago. Supposedly I will now get them back, as a "One Time Courtesy". There is now fine print on new confirmations stating this policy - and they really mean it!

Also, I couldn't figure out where the points were restored to my account from a reservation with points from last December, Hertz Gold Service refused to even look at it saying that was their policy to not review under any circumstances account activity questions older than 6 months. They were very firm on this.

I'm shocked by all of this. I previously thought Hertz was among the best in Customer Service.

I think I am going to go back to only accumulating 3rd party miles or points for Hertz rentals, I don't want to take any chances and will just use up the points I have as of now for rentals that I am absolutely sure I won't need to cancel. And I probably will be using Hertz less overall from here on.

Hertz also makes it hard to track points with specific reservations as they don't list the points used in the reservation, in the confirmation email, and the Account Activity online doesn't associate any transaction with a specific rental.