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Thread: How are we meant to use eConcierge before arrival?
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Old Jul 17, 2013 | 10:28 am
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RichardInSF
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Originally Posted by SethLevy
You can also request free items like extra pillows, additional towels, etc.
Which rarely, if ever, actually are there on check-in! Not just a Hyatt thing, the failure to perform on free items requested via this method has been characteristic of all chains that offer it for me.
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