Expanding Mercedes-Benz USA partnership—to the airport, plane to plane GS transport
Hi everyone,
It's been reported a bit already, but I wanted to provide some more information about the pilot tarmac transportation program we just soft-launched at Houston-IAH...
Starting yesterday, we’ve expanded our partnership with Mercedes-Benz USA to pilot this option for select Global Services members and United Global First customers connecting to domestic or international flights. Our first hub for the pilot will be Houston, and we’ll have two cars, one S-Class sedan and one GL-Class SUV, to start at IAH.
How this works is fairly straightforward—a uniformed Global Services agent will meet the customer with a sign upon disembarkation from the aircraft and escort him/her to the waiting vehicle. The Mercedes will then zoom (safely of course; the airport tarmac is no autobahn) to the connecting gate, where the customer will be invited to board via the jetbridge stairs. While this service can’t be requested or reserved in advance, we’ll aim to prioritize those GS and Global First customers who are on very tight connections.
Looking ahead, we’ll monitor the results of the pilot as we look to expand, and over the next few days we’re soft-launching the service at a second hub. In fact, the cars for this additional hub will be delivered to their parking spaces today. They should be visible from the terminal, in case anyone wants to take a guess as to where that is :-).
Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
Last edited by UA Insider; Jul 17, 2013 at 11:09 am
Reason: Title