[QUOTE=TravellerFrequently;21110656]If you can be bothered, you could write to Customer Relations and advise them of your decision, so that they are aware of the loss of business and the reasons.[/QUOTE
A reasonable proposition, but I really don't think CR gives a stuff, from the content of emails received from them over the past year or two.
I read vd Post saying he wants to turn the short haul aircraft into boutiques, then experience two ex bmi aircraft that don't even have curtains between M and C, with seat pitch in CE more akin to easyJet.
I only think things will perk up when a 'burning platform' emerges and shakes the airline up.