I really appreciate Hyatt sending me one week reminders about upcoming stays. It keeps me from forgetting stays I've booked and it gives me some pretty pictures about where I'm headed. It's easy to be passive and to read the info I've received. Where I'm perplexed is how to be proactive. How am meant to reach the hotel with any questions? The email says:

"Please let us know if there is anything we can do to make your stay more memorable."

I'm headed to a Muslim country during Ramadan. I wonder what impact that will have on the little local restaurants I had planned to seek out. So I clicked on the link. It took me to a preprogrammed page where I can request spa services or a pickup at the airport or the like. I can find no ability to request information other than their tightly controlled categories. So I simply responded to the email. That went to someone who works for Hyatt.com and has no local knowledge.

What am I missing? Is there a link that I'm simply overlooking? Is there an easy way to send a note to the hotel asking the precise information I want? Who effectively uses this prearrival email and how?