Originally Posted by
reclusive46
I don't think any of these people have any clue how to process an EMV transaction. The reader must have been working overwise it wouldn't have asked for him to insert it. Even if its not set up fully with the AIDS he would insert it and it would then tell him and let him swipe it.
I think for the most part majority of the part time cashiers in the US have not had any training whatsoever yet on what to do when an EMV transaction is to be done.
We're just starting to do the EMV switchover now.
Somehow I doubt Taco Bell part-time employees, let alone their store managers, let alone regional managers have the slightest clue about EMV, and the only person that knows about EMV is coming is the financial tech person at Taco Bell HQ in an office in Irvine, CA who has yet to coordinate with HR to update the SOP employee handbook manual.
I wouldn't be surprised if this was the case:
Taco Bell cashier: "Haven't heard about it"
Taco Bell store manager: "Haven't heard about it"
Taco Bell regional manager: "Haven't heard about it"
Taco Bell regional director: "Haven't heard about it"
Taco Bell HQ HR: "Haven't heard about it"
Greg Creed (Taco Bell President & CEO): "Haven't heard about it"
Glenn Bell (Taco Bell founder): "Haven't heard about it"
Taco Bell financial tech guy: "Oh yeah, the EMV project has been sitting in my inbox for the past couple of months"
