FlyerTalk Forums - View Single Post - Card refused because it had a smart chip...why?
Old Jul 14, 2013 | 9:45 pm
  #38  
kebosabi
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That, and the ones staffed at the cash register these days in most industrialized nations these days are mostly minimum wage earning part-time cashiers who are just following SOP protocol written by corporate HQ. The idea of "well if they want my money, they'll have to do it via swipe" might be ingrained in most older Americans these days, but the reality is that these days, people who want your money aren't the ones working the register - they are in a board room making conference calls to their stock holders.

If you are a minimum wage earning cashier working the register at a major retailer and the SOP manual provided by corporate says "do not use swipe" that's what they are going to do.

You can whine and complain about things like EMV, swipe, VISA/MC merchant agreements, from the standpoint of those people working the register, it's all gibberish. To them it's just "I get paid [minimum wage] and I'm only here for the summer as a part-time worker, I'm not making this my long term career, I'm just doing what the employee handbook says and frankly I could care less."
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