Originally Posted by cwilson830

Hoping someone can help me out here.

I recently tried to open a BB account although I have an existing Serve account - it gave me the "You have an existing Serve account" error. I cancelled the Serve account and tried again - still received the same error. I contacted BB CS who 3-way'd me with Serve CS. I was told to wait 24 hours, then make sure to use identical information (same e-mail address, etc.). I waited 24 hours, and it still didn't work. I waited a week and tried again - won't work with a different e-mail address, and when I try to use the same address, it says the e-mail address is already used. I tried logging in (no dice), and then doing a password reset (says there is no user at that address). I called CS again, and they said wait 30 days and try again.

Any advice would be greatly appreciated.