Originally Posted by vsfitzgerald

I do hope your experience with Freedom Pop will be better than mine. I have never been more dissapointed or frustrated with a product in my life. After waiting 3 weeks for the arrival of my device I recieved it. It arrived in a box with no instructions except a quick start guide. I plugged the device in and sure enough a network was detected by my computer, but I cannot log onto it because it requires a password that Freedom Pop did not provide. There is something in the quick start guide that says to use "password" as the password, but that does not work. I searched the internet using my cell phone for a customer service telephone number. I finally found a post from someone who had listed one. I did call this number and it is a Freedom Pop number, but the voice mail instructs you to email them. DUH, Freedom Pop, if your device does not work I cannot email you without leaving my home. I did in fact have to leave my home to email them and have recieved no response to my email 48 hours later. I just sent a second email today, but have no greater hope for that one. Now I am stuck with a device that does not work and no way to speak to anyone about a replacement and refund or tech support. They have my money (about $69.00) and I have their worthless less device. I would strongly advise anyone considering spending money on this devise to email the company and insist on a a phone contact number before giving them your credit card number. From where I sit right now Freedom Pop looks like a scam. Think about it, what kind of legitimate company that has nothing to hide is so guarded about contact information? Buyer beware!