It truly is a shame that a family will blast jetBlue's name into the media for a situation that was outside of the airlines control. Actually, it's rather infuriating. They're aware of their child's unfortunate situation, and I'm going to go out on a limb and guess this isn't the first time the child's had a meltdown in public. However, this isn't a restaurant, movie theater, or mall....this is an aircraft, which should the meltdown escalate while in the air, the parents can't just step outside to calm them down.

It sounds like whom needs to be educated are the parents on how to better deal with an autistic child, and how to handle these meltdowns in a better way.