Originally Posted by
NC_Girl
15 minutes or so ago, I spoke with an agent who told me that the date of the change was not 21 days in advance but it had to be at least 21 days from the date of the original flight.
For example, the ticket was on August 21st and the correct date was Aug 27th. She said that I had to change it for at least 21 days AFTER August 21st in order not to pay the $75 change fee. So I told her to leave it alone. She said the ticket was not issued properly yesterday and that she would do so now.
I looked at my CC and yep,
another $75 is pending.
How likely is it that I will get that money back?
That sucks. What a lame customer service experience. IMO you should not have one change fee, let alone two. I guess the good news is now your ticket is fixed.
I would definitely submit a written refund request. You might also try tweeting, people have reported getting better/more immediate responses through that channel.