Originally Posted by
black743
Definitely an issue. She just told me they didn't take cards if they had a chip. Total nonsense is what it sounds like. She even called the main store, as this was a small kiosk in the middle of the mall, and didn't do a very good job describing...the lady on the other end probably had no idea what she was talking about. Or she may have thought she meant the cards you wave, in which her answer would have been correct. But given I've used the card there before and never an issue...
Indeed, sounds like very poor training. The machine was probably only enabled for EMV recently, as thats when all acquirers had to be able to accept EMV cards. I'd be reporting it to Visa/MC/Amex as a merchant violation. You can report her for both, failing to accept a chip card and failing to follow the terminal prompts and instructions.
lol its a shame she won't let you even insert the card (Even if she won't process it as one). It she put the card in backwards (I.e. with chip sticking out) 3 times, it would allow her to fallback and then swipe the card.
I've done this once or twice in the UK on self service machines when I've been in the US for a long long time and forgot my PIN. (I know very secure right :P).