Originally Posted by
reclusive46
The Citi card is a chip and signature, so it will be insert and a signature receipt will be printed.
Thats correct though, it would have only asked her to insert the card if EMV is enabled on the terminal. So in this instance, it sounds like it is.
As a tip though, remember to keep the card in the slot until it specifically asks you (or her) to remove it. Its not like when you swipe it and then take the card straight away.
Also just in case you don't know what the EMV slot looks like, have a look at this video
http://www.youtube.com/watch?v=HpwURCjkDEw it shows a chip and pin transaction (Obviously with your card, it won't ask for a PIN).
Definitely an issue. She just told me they didn't take cards if they had a chip. Total nonsense is what it sounds like. She even called the main store, as this was a small kiosk in the middle of the mall, and didn't do a very good job describing...the lady on the other end probably had no idea what she was talking about. Or she may have thought she meant the cards you wave, in which her answer would have been correct. But given I've used the card there before and never an issue...