Originally Posted by
ok986
Is there a rule, law or sth I can quite when requesting this? I remember traveling some time ago for a business trip, when my bag got lost, arrived next day with the morning flight (delay of 12 hrs) and KLM refused to reimburse "necessities" worth some 50 Euro [t-shirt, clean shirt and toiletries]. Argument - delivered within 24 hrs.
Im sorry for the very late respons.
One question....are yo a resident of the US, or do you live in Europe.
If you are in the US, it is Delta who handles KLM∕AF complaints and they dont follow the same procedures as we do in Europe
That might be a reason for it