Originally Posted by FD1971

So based on one experience, you conclude that the management of the property is competent?

Actually, they have a sep. check in counter for Gold and Plat members. I also do not know, if 8.30-9 p.m. on a Friday should be considered a peak for checking in, in any case, it seems more like a rant, not a real factual description of what FT members can expect at the Sheraton Kona. I guess the loads of a few flights will spread easily over the various resorts on the island...

Did you get an upgrade and did it influence your post?