Flight/Origin-Destination: YOW - LHR (AC888)
Date: 6/26/2013
Cabin: J

http://www.youtube.com/watch?v=jVhUCdixUiA


Pre departure

Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? security not busy when arrived, got through quickly
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - the usual selection of apps (nachos ... etc ...) and a hot pasta dish
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? 45 minute delay due to late connecting passengers. already boarded, updates provided

Onboard - J cabin:

Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? arrived 45 minutes late, updates provided
Was the IFE activated on the ground? yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) approx 90 minutes
How was the quality of all the meals? slightly better than usual, which isnt saying a lot
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Summary
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Over the years, I can sum up my experiences on Air Canada in one word: inconsistent. I either get indifferent service and mediocre food or decent service and passable food. My experience on this flight was the latter. The only hickup was a 45 minute departure delay due to connecting passengers arriving late.

Despite an almost full J cabin (23/24), service was good and the meals were slightly better than average for AC